CONNECTED BUSINESS SERVICES
B2C and B2B
Connect B2C customer journeys and B2B account workflows with catalogs, pricing, orders, stock availability, payments and ERP fulfillment from one controlled operating model.
01Business system
02B2C and B2B
03Controlled data flow
INTEGRATION SCOPE
Connect the service without losing control of validation, failures or reconciliation.
FQMS scopes B2C and B2B around your customer segments, pricing model, product data, stock rules, payment methods, order approvals and ERP processes so the customer experience remains connected to operational control.
DELIVERY WORKFLOW
Make the connection dependable in production, not only successful in a demo.
- 01
Define B2C and B2B customer types, catalogs, pricing rules and order journeys.
- 02
Connect product, inventory and customer masters with the digital channel.
- 03
Route orders, payments or credit terms into the appropriate ERP workflow.
- 04
Track fulfillment, customer status and channel performance from synchronized operational data.
BEST FIT
Keep core systems in place while adding the connection the workflow needs.
The implementation is shaped around the exact external service, business event, system ownership and support responsibilities involved.
NEXT STEP
Scope B2C and B2B around your actual requirement.
Share the users, systems, data, integrations, constraints and target outcome. FQMS can use that context to define a practical delivery plan.