A connected operating model for businesses that sell products, provide after-sales service and manage spare parts from the same customer relationship.
Workflows that matter in S3: Sales, Service & Spare Parts
✓Product sales
✓Service jobs
✓Spare-parts inventory
✓Customer history
✓Warranty and complaint workflows
✓Unified reporting
Configure the system around the operating model.
Organizations in S3: Sales, Service & Spare Parts can have different transaction volumes, approval structures, data rules and reporting needs. FQMS maps those requirements into practical workflows so daily users and management work from the same controlled information.
IMPLEMENTATION APPROACH
Start with the process, not a generic template.
Industry requirements are reviewed with the people who operate the process and the people responsible for controls and reporting.
- MapDocument real transactions, exceptions, roles and information needs.
- ConfigureAlign masters, permissions, controls, integrations and reports.
- ValidateTest end-to-end scenarios with representative users and data.
- Roll outTrain users and introduce the solution in manageable phases.