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- info@fqmsys.com
- Sialkot-Pakistan
We’ve given whatsapp integration a fresh add on in FQMS business one to help you to send instant messages to your client and improve customer relationship.
1. It’s Where Customers Already Are
WhatsApp has over 2 billion users worldwide. For many customers, it’s their primary daily communication tool. They check it constantly. By communicating there, you meet them in a place they are already comfortable and active, unlike email which can feel formal or slow.
2. Immediacy and Speed
Customers expect quick answers. WhatsApp facilitates this perfectly.
3. High Engagement and Open Rates
WhatsApp messages have an incredible open rate of over 98%, compared to average email open rates (typically 15-25%). People almost always see and read a WhatsApp notification quickly. This makes it a highly reliable channel for critical communications.
4. Rich, Interactive Communication
It’s not just text. WhatsApp allows you to communicate in the ways customers find most helpful:
5. Personalization and Human Connection
WhatsApp feels personal. It allows for one-to-one conversations that build rapport and trust.
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